State Farm® Insurance Agent Eliu Villatoro
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sam Diego
December 17, 2025
5
out of
5
rating by Sam Diego
"Speaking to Lucy today was awesome! Very skilled communicator and an all-around great person to work with especially because se habla español, which was very important to our conversation. A+!"
We responded:
"Sam, thank you for your fantastic feedback! I'm glad to hear that Lucy made your experience so positive and that her Spanish skills were helpful. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Heather O
August 14, 2025
5
out of
5
rating by Heather O
"Lucy was awesome. Super helpful; prompt and professional."
We responded:
"Thank you for your review, Heather! I'm happy to hear that Lucy provided you with such helpful and professional service. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
John Miller
March 24, 2025
5
out of
5
rating by John Miller
"It was such a pleasant experience with talking with Fredy on the phone concerning questions I had about a recent claim that I had submitted.
Fredy was not only personable, but also knowledgeable & efficient. I felt he went beyond his actual job requirements to find out information for me about the claims process. He certainly put my mind at ease.
He promptly got back with me with answers to my questions which I appreciate very much.
Thanks Fredy for your exemplary customer service skills. ⭐⭐⭐⭐⭐
A very satisfied State Farm customer!
Regards,
John T. Miller"
Robert Norman
March 6, 2025
5
out of
5
rating by Robert Norman
"Switched from another auto insurance and the process was easy and transparent. The local customer service Jessica provided is a nice change from what I’m used to."
We responded:
"Thank you, Robert, for sharing your experience! I'm glad to know that the switch to our insurance was smooth and transparent for you. Jessica's dedication to providing excellent local customer service truly makes a difference. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
habib achir
January 2, 2025
5
out of
5
rating by habib achir
"Good customer service fast and efficient. Thanks"
We responded:
"Thank you, Habib, for your kind words! I'm glad to know you found our customer service fast and efficient. If you have any questions, feel free to reach out. We're here to help!"
Papa Toure
November 21, 2024
5
out of
5
rating by Papa Toure
"Hey State farm, I just want to thank this incredible Man named Alex, he was very genuine and helpful and find me the best policy. Thanks 🙏"
We responded:
"Thank you, Papa, for your wonderful review! I'm happy Alex could assist you in finding the best policy. We appreciate your kind words and are always here to help with any future needs.
- Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
dwriter5
October 31, 2024
5
out of
5
rating by dwriter5
"Great service, very helpful, conscientious and detail oriented."
We responded:
"Thank you for your wonderful review! I'm glad you found our service helpful and detail-oriented. Your feedback means a lot to us. If you ever need further assistance, don't hesitate to reach out.
- Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Randy Lambert
September 16, 2024
5
out of
5
rating by Randy Lambert
"Eliu and Alex were great to work with! Alex was fast with communication between all parties involved and making the process seamless. Definitely recommend!"
We responded:
"Randy, thank you for your wonderful review! I'm glad to hear that you had a seamless experience with Alex and our office. We strive to provide fast and effective communication, and it's great to know we met your expectations. If you need any further assistance, our office is always here to help!
- Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Joan Harris
August 27, 2024
5
out of
5
rating by Joan Harris
"Alex Trevino was the ultimate professional. Not only did he save me significant dollars on my homeowners, he facilitated the entire process in minutes, including notification with the mortgage company. Thank you Alex!"
We responded:
"Joan, thank you for your wonderful review. I'm glad Alex was able to assist you with your homeowners insurance and save you money. It's great to know he made the process smooth and efficient, including handling the notification with your mortgage company. We appreciate your trust in our office. If you need any further assistance, feel free to reach out. - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
jim Murphy
August 20, 2024
5
out of
5
rating by jim Murphy
""I've had an excellent experience with my car insurance provider. Their service is consistently fast, reliable, and hassle-free. Whenever I've needed support, they've responded promptly and efficiently, making the whole process smooth and stress-free. The coverage options are comprehensive, and the customer service is top-notch. I highly recommend them to anyone looking for dependable car insurance with a team that truly cares about their customers.""
We responded:
"Jim, thank you for your wonderful review. I'm glad you had such a positive experience with our car insurance services. It's great to know that our team has been fast, reliable, and efficient in providing support. We strive to offer comprehensive coverage options and top-notch customer service. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out. - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Donnie Arey
August 5, 2024
5
out of
5
rating by Donnie Arey
"Very pleasant to work with"
We responded:
"Hey Donnie! Thanks a lot for the awesome review! I'm so happy you had a pleasant experience working with us. If you ever need anything else, feel free to reach out!
- Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
James H
July 29, 2024
1
out of
5
rating by James H
"Was a State Farm customer for 17 years. Recently involved in a crash (other party’s fault). The claims process has been drawn out for over a month(with no end in sight) and have still yet to hear from Villatoro himself (also never heard from him in all the time he was my agent). I paid all my dues and was never in an at-fault accident. Do not give State Farm money, and especially do not use this office as they are non-responsive. The only silver lining was when I asked for policy information to move on to another company they emailed it without reservation (though given how long I had been a customer, you think they’d call to ask why I was leaving…)"
We responded:
"James, Thank you for sharing your feedback and for being a loyal State Farm customer for 17 years. I apologize for the frustration you’ve experienced during the recent claims process. I want to address your concerns directly.
Regarding your recent claim, I understand how important it is to have timely updates. The claims process can be complex, especially when dealing with another party's insurance. My team and I strive to provide accurate information, we also as the agency do not have any control over underwriting decisions, and I regret if we did not meet your expectations in this instance. We also do not know if these things will affect rates or not. As each situation is unique, our team couldn’t give a definitive answer because it depends on various factors determined by underwriting once the claim is resolved.
I understand that you did not feel sufficiently supported during this process. I apologize if there was a miscommunication or if you felt your needs were not fully met. I would have been happy to speak with you directly had you requested to speak with me.
We aim to serve our customers with the utmost care and responsiveness, and I regret that this was not your experience. Your feedback is valuable and will help us improve our services. If there is anything more we can do to assist you or if you have further concerns, please do not hesitate to contact me directly at our office.
Thank you again for your feedback, and I wish you the best in your future endeavors. Eliu Villatoro - State Farm Insurance Agent"
ASH RAF
June 21, 2024
5
out of
5
rating by ASH RAF
"I have been a State Farm loyal customer since 2016 and have been very happy with their excellent customer service and my agent “State Farm® Eliu Villatoro Agency “. Dealing with Ms. Laribel Rodriguez at State Farm® Eliu Villatoro Agency at Sterling Office is absolutely fantastic. She is very quick and accurate information provider and handles my requests for changes to my policy is like finger tips in professional manner. They are very consistently exceed my expectations. Hence, I highly recommend to see Laribel Rodriguez at State Farm® Eliu Villatoro Agency.
Thank you for your excellent Services
Ashraf"
We responded:
"Ashraf, we are thrilled to hear that Laribel at our Sterling office provided you with fantastic service, exceeding your expectations! We are pleased to have you as a loyal customer since 2016 and appreciate your recommendation. We look forward to assisting you with your insurance needs in the future! - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Jose S
June 19, 2024
5
out of
5
rating by Jose S
"Buen servicio"
We responded:
"¡Jose, gracias! Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante. - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Hector Rodriguez
June 3, 2024
1
out of
5
rating by Hector Rodriguez
"I don’t have an agent, every time I need something someone new answers the phone and the person I ask for is gone a new one came. 4 agents in 3 years.
Horrible!
No one knows no one, employees come and go like in a Burger King,
In other words you don’t have an agent just a data entry person in between you and the company.
If you sent an email with a question often they send a non related answer like they don’t understand the question but answered anyway.
I did not mention any individual, again lost in space!"
We responded:
"Hector -
Thank you for taking the time to leave your feedback. We appreciate your input and are committed to addressing any concerns you may have. However, I regret to inform you that the individual you mentioned has not been a part of our office since September of 2023. Please accept our apologies for any inconvenience this may have caused. If there is anything further we can assist you with, or if you would like to discuss your concerns with a current member of our team, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we are here to help in any way we can.
"
Nixon Humberto Zaldivar Cardona
May 31, 2024
5
out of
5
rating by Nixon Humberto Zaldivar Cardona
"Excelente servicio muy bien atendido , especialmente Cindi ,muy profesional capas y responsable"
We responded:
"Nixon, thank you for the five-star rating! Our office loves being your good neighbor. - Eliu Villatoro - State Farm Insurance Agent"
Alma Quinones-Pinnock
May 1, 2024
5
out of
5
rating by Alma Quinones-Pinnock
"I reached out to State Farm two days in a row and both times, Jessica, provided me with outstanding customer service. She took the time to listen and resolve my issue while I stayed on the phone with her. Oh, and did I mention that both times she sent me an email confirmation and was very pleasant on the phone call. Thank you, Jessica!!!!"
We responded:
"Thanks for the kind words, Alma! We’re happy to hear Jessica was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Eliu Villatoro - State Farm Insurance Agent"
Thao Nguyen
April 14, 2024
5
out of
5
rating by Thao Nguyen
"I would like to Thanks Cindy who help me to get the quote less than 10 minutes. I don’t need to answer many questions as I did with another agency. I’m very busy, she saved my time. After talking by phone with her, I could attend my friend’ husband funeral on time. Then I stopped by the office to make sure I got my documents. I need less than 30 mins to finish everything. I love the way she did, fast, understanding and giving right packet for customers. Thank you Cindy. You made my date."
We responded:
"Thank you for the five-stars, Thao! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Erika Collins
April 4, 2024
5
out of
5
rating by Erika Collins
"I have been Eliu's customer for many years now and he and his team have always provided me with nothing less than excellent customer service. Whenever I call with questions, they listen to what I have to say and come up with a solution to suit my needs. In this world where you feel like everyone is trying to upsell you on things you may not need, that has never been the case with them. If you are looking for an honest insurance agent, you can rest assured you will be well taken care of by this State Farm team."
We responded:
"Thank you for the glowing review, Erika! I am delighted to hear that you have had nothing but excellent customer service experiences with our team. Providing honest and tailored solutions to meet your needs is always our top priority. We appreciate your trust and look forward to continuing to serve you for many more years to come! - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
I P
April 4, 2024
5
out of
5
rating by I P
"Great service all questions where answered honestly and nicely . Thanks"
We responded:
"Thank you for the five-star rating, Benjamin! I'm pleased to hear that all your questions were answered honestly and nicely. - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Rubi Martinez
March 27, 2024
5
out of
5
rating by Rubi Martinez
"Amazing customer service. Honest and fast service."
We responded:
"Thank you for the review, Rubi! We truly appreciate all of your kind words. - Eliu Villatoro - State Farm Insurance Agent, Sterling, VA"
Shahid Majeed
January 15, 2024
1
out of
5
rating by Shahid Majeed
"this agency would not allow me to cancel my policy…. the front desk lady hung up on me as well…"
We responded:
"Hi, Shahid. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Izzy Perez
January 12, 2024
5
out of
5
rating by Izzy Perez
"Cindy was very friendly and very attentive. I was able to get better insurance with better coverage I would recommend giving them a call."
We responded:
"Izzy, thank you for taking the time out of your day to leave us a review! We love hearing about how Cindy provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Benjamín Correa
December 14, 2023
5
out of
5
rating by Benjamín Correa
"El personal siempre está dispuesto a satisfacer todas tus necesidades con el mejor trato hacia sus clientes!"
We responded:
"¡Gracias por las cinco estrellas, Benjamin! Nuestra oficina está aquí para servirle cuando nos necesite. Es un honor para nosotros que haya escogido nuestra oficina para proteger lo que más importa."
Muhammad Shahid
November 21, 2023
1
out of
5
rating by Muhammad Shahid
"I don’t like giving bad reviews, the agent hung up on the phone…."
We responded:
"Hi, Muhammad. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."